I try to avoid coming to this store and location as much as humanly possible, however, the few times that I must, CONSISTENTLY, EVERY. SINGLE. TIME, there are NEVER any sales associates on the floor, no matter what time of the day or day of the week!! To rectify, I am told I have to go to the Customer Service desk to have an associate paged (how is that good customer service--to be told to wait in a customer service line to get service?!?!), but there's only 1 overworked-to-death employee at the counter, who has a massive lineup ahead of them, their phone is ringing off the hook, employees are getting their attention them to give product/take away products, it's a disastrous, disorganized, overwhelming ZOO! When I finally do get an overworked associate, they are exhausted, very rude and sarcastic and out of patience. I ALWAYS leave here in a bad mood and ridiculed. Clearly there is a staffing issue at this store and head office needs to sort it out, it is purely out of management's control...
I knew what I wanted. I found it easily and I left. No need to get help from any of the staff. In and out within a few minutes.
Great Store Friendly Staff Everything your looking for and more Staff knowledge and more willing to help you find out what your looking for Sales every week .
I don't know why we put up with service like this. So hard to get help, people couldn't be bothered. Must be at delivery site from 7am - 7pm! Lol, ridiculous. Home Depot has much better service and worth the extra km to go there.
Very friendly & helpful employees. Spoke French and English very well. Thanks Reno-depo.
Réno-Dépôt is a Canadian Hardware Store based in LaSalle, Ontario. Réno-Dépôt is located at 2199 Rue Lapierre, LaSalle, QC H8N 1B3, Canada.
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